> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vangrid.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Level Agreement

> Vangrid uptime commitments and SLA — talk to us for enterprise guarantees.

Vangrid is built for mission-critical workloads. Our SLA commitments are scoped to your contract and deployment tier.

<Card title="Talk to us" icon="envelope" href="mailto:hello@vangrid.io">
  Email [**hello@vangrid.io**](mailto:hello@vangrid.io) to discuss SLA terms for your deployment.
</Card>

## Standard commitments

| Tier                | API uptime            | Support response                    |
| ------------------- | --------------------- | ----------------------------------- |
| Enterprise          | 99.9% monthly uptime  | 4-hour response                     |
| Sovereign / Defense | 99.95% monthly uptime | 1-hour response + dedicated channel |

## What uptime covers

* API availability at `api.vangrid.io`
* Spatial query, streaming, and ingestion endpoints
* Authentication and key management

## Exclusions

SLA does not cover: scheduled maintenance windows (notified 48h in advance), force majeure events, or edge node coverage density in any specific geographic area (which is a function of network participation, not infrastructure uptime).

## Incident reporting

For active incidents or outages, contact [hello@vangrid.io](mailto:hello@vangrid.io).