Service levels

Service level terms are set in the enterprise agreement for each deployment, and scoped to the regions and workloads it covers.

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What a service level covers

• Availability of the spatial query, ingestion and streaming endpoints
• Availability of authentication and key management
• Support response commitments

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Exclusions

Service levels do not cover scheduled maintenance windows, announced in advance, force majeure events, or coverage density in any specific geographic area. Coverage is a function of contributor activity in that area, not of infrastructure availability. Where a place is not covered, commission it with a bounty.

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Incidents

Report an active incident to hello@vangrid.io.