Talk to us
Email hello@vangrid.io to discuss SLA terms for your deployment.
Standard commitments
| Tier | API uptime | Support response |
|---|---|---|
| Enterprise | 99.9% monthly uptime | 4-hour response |
| Sovereign / Defense | 99.95% monthly uptime | 1-hour response + dedicated channel |
What uptime covers
- API availability at
api.vangrid.io - Spatial query, streaming, and ingestion endpoints
- Authentication and key management